Online Banking and Bill Pay Help

Online Banking Help

Answers to common questions about Online Banking:

  • Transfers between accounts after 8:00pm and on Sundays will not take effect until the following morning - the system will let you know if this is applicable. This also applies to your North Side Federal mortgage or loan payments that you make as a transfer between accounts.
  • Your checking or NOW account history for the previous 3 months is available online. Your savings or loan history is generally available for up to 12 months.
  • Online viewing of your imaged checks is generally available only for the preceding 90 days.
  • Your password expires and requires changing every 90 days.
  • You may change your access id (username or user id) to that of your own choice - you do not need to use your social security number to sign-on.
  • You may reset your password online after a successful sign-on. If you forgot your password we will send it to you via your registered e-mail with us.
  • You can receive an e-mail for a variety of alerts - balances, deposits, withdrawals, direct deposits - all tailored to your own needs and targeting different accounts. Online banking will present you with options - simply check the boxes and fill in the warning limit.
  • There is an online help section once you are logged on. It is more detailed than this short summary.

Online Bill Pay Help

Answers to common questions about Online Bill Pay:

  • Online bill pay costs nothing to use. There is no fixed monthly fee.
  • The bill pay 24/7 customer service telephone number is 1-877-238-7277.
  • It is not advisable to set up a payment the day before a bill is due - always try to have the payment processed by online bill pay at least five business days prior to the payment due date.
  • You can schedule e-mail notifications for when e-bills are received and for a variety of other scenarios.
  • To avoid overdraft, return, or late fees, it is advisable to have enough money in your account when the scheduled payment is made.
  • Bills can be categorized by purpose, such as utilities, household, etc.
  • With online bill pay, multiple accounts can be used to fund different bills - you are not limited to using one account for all of your expenditures. Bill pay will, however, limit your funding accounts to checking or NOW accounts. Savings, money market or certificate of deposit accounts are not eligible for online bill pay.
  • Online reference notes can be attached to your payments as a current or future reminder.
  • There is an online help section once you are logged on. It is more detailed than this short summary.